We spoke with three patients during our visit. They told us that the staff were very friendly and that the service they received was good. One person said,” I am very satisfied with the treatment I receive. You get an appointment to suit you. The staff telephone you before hand to remind you which is very useful.”

The practice provided people with information to assist them with making decisions about their care. We looked at four patient records, all of which were detailed and clear records of consultations. We found regularly updated information about the patient’s health which ensured their needs were taken into consideration in planning and carrying out dental procedures.There was a range of infection prevention and control procedures in place to keep patients safe.

All staff were required to maintain a five year period of continuous professional development as part of their registration with the General Dental Council. The practice met regularly as a team to discuss issues and make changes to the service provided. Systems were established to identify, assess and manage risks related to the service provided through a series of audits, including for infection control, drugs, emergency equipment and fire safety.