We saw signed patient declarations which demonstrated that people had understood the nature of the proposed treatment services and consented to them. We spoke with three people who used the service on the day of our visit. They were satisfied with the treatment provided. They said that they were given a range of options regarding treatments available and were able to make informed decisions on the treatment they required. They said the dentist and dental hygienist explained the procedures to them and the fees that the treatments would cost, which enabled them to make informed choices.

People’s privacy and dignity was respected; all consultations and treatment were undertaken in the privacy of the dentist’s and dental hygienist's treatment rooms.

We found people's medical history had been checked at each examination and any changes in medication or health status were updated. This helped to inform the dentist of any issues that could impact upon treatment options.

Effective systems were in place to reduce the risk and spread of infection.

Staff said they felt well supported and had an annual appraisal of their work where any training needs were discussed and recorded.

Staff were aware of their responsibilities in reporting any suspicion or allegations of abuse to the registered person. However, the lack of training and awareness about safeguarding vulnerable adults could put patients at risk