St Dunstan's Dental Practice, Canterbury.St Dunstan's Dental Practice in Canterbury is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st December 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
20th November 2018 - During a routine inspection
![]() We carried out this announced inspection on 20 November 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
St Dunstan’s Dental Practice is in Canterbury and provides NHS treatment to children and private treatment to adults.
There is level access via a removable ramp for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available near the practice.
The dental team includes 4 dentists, 10 dental nurses, five of which carry out dual roles within the practice, four dental hygienists, one receptionist, one bookkeeper, one decontamination technician and a practice manager who is also a registered dental nurse. The practice has five treatment rooms.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at St Dunstans’s dental Practice is both of the principal dentists.
On the day of inspection, we collected 45 CQC comment cards filled in by patients and spoke with five other patients.
One dental hygienist, one receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
9am to 5.30pm Monday, Tuesday, Wednesday and Friday
8am to 7pm on Thursday
9am to 2pm alternate Saturdays
Our key findings were:
8th October 2012 - During a routine inspection
![]() Patients said that they were satisfied with the service provided. They thought that they had been given enough information about their treatment and about the charges they would have to pay. They considered their treatment had met their dental needs and they were confident there were good standards of hygiene in the practice. All of the four patients with whom we spoke gave us positive feedback about the practice. One of them said, “I've very satisfied with the treatment I get at the practice and I’ve been going there a while. My treatment has dealt with my dental problems and I've found the staff to be genuinely helpful and friendly.”
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