St David's Family Practice in Stanwell, Staines is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th July 2016
St David's Family Practice is managed by St David's Family Practice.
Contact Details:
Address:
St David's Family Practice Hadrian Way Stanwell Staines TW19 7HE United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at St David’s Family Practice on 11 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice provided safe and effective clinical care.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had recently employed a pharmacist who led a diabetes clinic providing holistic patient centred care; this clinic had very positive patient feedback.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services was available and easy to understand, although there was only limited information available on how to complain. Improvements were made to the quality of care as a result of complaints and concerns.
Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review the arrangements for ensuring that patients with long term conditions receive high quality care in light of the high level of exception reporting in the Quality and Outcomes Framework. Implement the action plan produced following the inspection.
Ensure that action plans are written and followed up after infection control audits.
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