We met four people who used the service and with their permission joined two people during their consultation and treatment. All spoke positively about the standard of the dental care they received. One person said that the service was, “Absolutely marvellous,” and described their dentist as, “Charming, kind and gentle…Hygienist is nice too.”

People said they received a warm welcome from the staff who put them at their ease. One person described all the staff as, “Very polite.”

People told us that they had confidence in the staff’s abilities and were happy with the standard of dental work they received and would recommend the service to others.

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. They told us they were given information on how much their treatment would cost, and that staff sought their consent before carrying out the work.

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found them to be of the same standard. They told us they did. One person told us, “It is always nice in here.”