This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at St Andrews Medical Practice 2 on 9 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of St Andrews Medical Practice 2 on 7 October 2014. We found that the provider was performing at a level which led to a ratings judgement of Good.

Our key findings were as follows:

• The practice was safe, staff reported incidents and learning took place. The practice had enough sufficient staff to deliver the service.

• The practice was effective. Services were delivered using evidence based practice.

• The premises was clean and fit for purpose and equipment was available for staff to undertake their duties.

• Staff were caring and compassionate, treated patients with kindness and respect and we saw good examples of care.

• The practice was responsive to the needs of patients and took into account any comments, concerns  or complaints to improve the practice.

The practice was well led, with an accessible and visible management team. Governance systems and processes are in place and there is performance and quality management information available. Quality was high on the practice agenda

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice