During our inspection on 22 February 2013 we spoke with five people who told us they were satisfied with their care and treatment and that they had always been spoken to politely by reception and dental staff whenever they attended the practice. They told us that the dentist had given them appropriate explanations and information about their treatment and that dental staff were polite and respectful.

Care records showed people had been included in decision making and that their treatment had been adequately recorded.

Staff had received safeguarding training. The policies for safeguarding children and for vulnerable adults did not refer to the Local Authority published guidelines.

We found suitable and appropriate infection control process were in place to ensure people were not exposed to the risks of cross infection and that the appropriate published guidelines had been followed.

The premises were clean, although most of the premises were tired and worn. There were areas of paintwork that were scuffed and worm away and were generally in need of extensive refurbishment, or redecoration. We saw that there were suitable arrangements in place to reduce the risks of fire.