The inspection was carried out on 28 June 2017 and was announced.

SRS Care Limited is a domiciliary care agency that provides personal care and support to people in their own homes. At the time of our visit, the agency was providing a service to 35 people. The frequency and duration of visits across the service varied dependent on people’s needs.

There was a registered manager in post who was present during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and comfortable with the support provided by regular care staff. Staff knew how to recognise and report signs of abuse. The registered manager ensured there were enough staff to meet people’s needs in an unrushed manner. The provider completed relevant checks to make sure staff were suitable to work with people who used the service.

Staff were aware of their responsibility to report accidents and incidents. The registered manager analysed these to establish if there were any trends and took action to prevent reoccurrence as necessary.

People were aware of the risks associated with people’s needs and their home environment and how to minimise them.

People and their relatives were confident in staff’s knowledge and ability to meet their individual needs. Staff received training and guidance relevant to their roles and were able to approach the management team for support at any time.

Staff sought people’s consent before supporting them, and respected their wishes when they declined support. Where people had difficulty communicating their needs verbally, staff provided information in a way they could understand to enable them to make their own decisions

People received support with food and drink where required. Staff supported people to access health care professionals as and when needed.

People found staff to be kind, caring and considerate. People were involved in decisions about their care and felt listened to. Staff treated people and their homes with dignity and respect. Staff encouraged people to remain as independent as possible to enable them to stay in their own home for as long as possible.

People received care and support that was personal to them. The service was responsive and changes were made on request. People's care plans were regularly reviewed and updated as required.

People and their relatives felt confident and able to raise concerns with staff should the need arise.

People and their relatives found staff and management friendly and approachable. People were impressed with how the service was run and with the standard of care provided.

There was a positive working culture at the service. The registered had a clear vision service which was shared and worked towards by care staff and the management team.

The registered manager had a range of quality assurance checks in place to drive improvement in the service.