We inspected Springfield House on 9, 15 and 16 January 2018. Springfield House provides accommodation and personal care to seven people who had a learning disability, mental health needs or were on the autistic spectrum. At the time of our inspection six ladies were living at Springfield House. Springfield House is located near the centre of Gloucester close to a range of amenities including shops and a medical centre. People were assisted by social care workers who assisted them with their day to day needs, medical appointments, day trips and a range of activities.

This was the first inspection under the current provider registration which started in October 2016. Whilst the provider’s name had changed the service and its staff had remained the same. We have rated the service Good overall.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People were happy, safe and benefitted from an active and full life. Two of the people living at Springfield House were independent with their care however received emotional support from social care workers to meet their needs. People's ability to be as independent as possible was promoted and respected at Springfield House. People were supported to take positive risks and to be in control of their care and support. Social care workers ensured people had their medicines administered safely. There were enough staff so that people could undertake the activities they wished and be supported in meeting their individual needs and goals.

People where possible were involved in writing and reviewing their care plans, which were tailored to their individual needs. People were at the centre of their care. Social care workers knew people well and knew how to support people live a full life and achieve their goals. The registered manager and staff looked for opportunities to offer people that would help them grow, gain confidence and live a fulfilled life. People were able to participate in the quality assurance processes of their home and could undertake a variety of different training offered by the provider.

People and those important to them were closely involved in developing the service. People were enabled and encouraged to maintain and develop employment and volunteering experiences and to develop links with the community.

Social care workers were well supported and had the benefit of a training programme which enabled them to ensure they could provide people with the best possible care and support. Social care workers understood and worked to the values of the registered manager and the provider and put people at the heart of everything they did.

The service had a strong leadership presence. They were committed and passionate about the people they supported. Social care workers and the registered manager had significant support and guidance from the provider. Thorough and frequent quality assurance processes and audits ensured that all care and support was delivered in the safest and most effective way possible.