Spring Terrace Health Centre in North Shields is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th September 2017
Spring Terrace Health Centre is managed by Northumbria Primary Care Limited who are also responsible for 6 other locations
Contact Details:
Address:
Spring Terrace Health Centre Spring Terrace North Shields NE29 0HQ United Kingdom
Telephone:
0
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-09-06
Last Published
2017-09-06
Local Authority:
North Tyneside
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Spring Terrace Health Centre on 13 July 2017. Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
Risks to patients and staff were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. They had the skills, knowledge and experience to deliver effective care and treatment.
The provider was taking action to improve access, following feedback from some patients that they experienced difficulties getting through to the practice by telephone and obtaining an appointment.
All staff were actively engaged in monitoring and improving quality and patient outcomes. They were highly committed to supporting patients to live healthier lives through a targeted and proactive approach to health promotion.
Services were tailored to meet the needs of individual people and were delivered in a way that provided flexibility, choice and continuity of care.
Patients said they were treated with compassion, dignity and respect.
Information about how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt well supported by the management team. Effective governance arrangements were in place, which focussed on delivering good quality care.
There was a clear vision and strategy for the development of the practice and staff were committed to providing their patients with good quality care and treatment.
However, there were also areas where the provider should make improvements. The provider should:
Where appropriate, take action to reduce exception reporting rates for those clinical indicators where their QOF performance was below the England average.
Continue to take steps to improve patient telephone access, and appointment availability.
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