Spire Tunbridge Wells Hospital, Fordcombe, Tunbridge Wells.Spire Tunbridge Wells Hospital in Fordcombe, Tunbridge Wells is a Hospital specialising in the provision of services relating to caring for children (0 - 18yrs), diagnostic and screening procedures, family planning services, services for everyone, services in slimming clinics, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th November 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th February 2014 - During a routine inspection
![]() In order to undertake this inspection we talked with eleven patients a variety of services provided at the Spire, and talked with eleven members of staff as well as a member of the hospital management team. The patients we spoke with came from medical, surgical and the outpatients departments, as did the staff we talked with during the inspection. We viewed seven medical records and care plans, looked at files and training records, as well as the service's policies and procedures and quality assurance measures. We found that patients needs were assessed and treatment and care was planned to enable their individual needs to be met safely and effectively. We saw that patients responded positively to staff. We were told, “I’ve nothing but good to say, I’m well looked after, the staff are excellent”. Another patient told us, “The staff have been wonderful, it’s very good care”. Patients were protected against the risks associated with medication because the provider had appropriate arrangements in place to manage medicines. There was sufficient staff with suitable skills and experience to meet the needs of patients. Patients told us staff were kind courteous and knowledgeable and felt that there was enough staff to meet their needs. Staff informed us that they felt staffing levels were appropriate for their clinical area. Patients were supported by staff that were supported to deliver care and treatment safely. Staff received appropriate professional development. We found that staff received regular supervision. The service was regularly monitored. We found appropriate systems for gathering, recording and evaluating accurate information about the quality and safety of the care and its outcomes.
24th January 2013 - During a routine inspection
![]() We found that patients received treatment and care from well trained, polite and knowledgeable staff in clean, comfortable and safe surroundings. People spoke very positively about their experiences of care and treatment at the hospital. Comments included: "The staff are very efficient here and you couldn’t wish for anything better”. Medical records contained comprehensive and detailed information to enable staff to give the required treatment and care. We found that people were asked to consent before treatment was given. We found that the organisation supported staff with reliable systems for supervision, appraisal and provided them with appropriate training enabling them to deliver care and treatment to meet patients’ needs. We found that there were robust systems in place for the up keep of the premises, general maintenance and for ongoing refurbishment. We reviewed how the organisation responded to incidents and complaints and found that complaints had been thoroughly investigated, and responded to appropriately. The hospital was aware that the environment housing the onsite decontamination services was not currently compliant with established building guidelines and was in the process of updating these facilities to meet these criteria. We found that there was a robust risk management process in place with a programme of regular audit to ensure that reusable medical devices were cleaned and decontaminated, protecting patients from risk of infection.
1st November 2011 - During a routine inspection
![]() We spoke to people using the services and staff in each of the areas that we visited. People who use the service generally felt that they were looked after well and that staff were attentive and caring. Comments from patients about their experience included “the attention is very good, the place is nice compared to others”, “It’s great you are treated like a human being rather than like cattle”, “It’s great I feel extremely looked after” and “Superb. Satisfied with everything including the food”. “Nurses are excellent, everyone has been really nice and nothing is too much trouble”. People told us that their privacy and dignity was maintained at all times. Comments received were “Everyone always knocks before coming into the room”, and “When I have needed to get changed staff have said I will give you five minutes and then I will come back”. People told us that the level of cleanliness was very good and that the wards were swept and cleaned on a regular basis. People had seen that beds and equipment were cleaned between uses. People said that hand cleaning was carried out by staff in advance of any care being provided. Comments received about the cleanliness of the hospital included “Absolutely spot on”, “Very clean staff gel their hands when coming into the room and when leaving the room”.
1st January 1970 - During a routine inspection
![]() Our key findings were as follows:
We saw several areas of outstanding practice including:
However, there were also areas of where the provider needs to make improvements.
The provider should:
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