Spire Alexandra Hospital, Walderslade, Chatham.Spire Alexandra Hospital in Walderslade, Chatham is a Hospital specialising in the provision of services relating to caring for children (0 - 18yrs), diagnostic and screening procedures, family planning services, management of supply of blood and blood derived products, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th September 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
6th November 2013 - During a routine inspection
![]() The inspection was carried out by one Inspector over five hours. During this time we talked with patients and staff, viewed some of the premises and read documentation. Patients spoke very positively about their experience of being treated in the hospital. We received comments such as “I couldn’t be in better hands. The surgeon is brilliant and the staff are brilliant. Nothing is too much trouble for anyone.” And: “I can’t fault the care here. I have been looked after really well all the way through.” We saw that nursing and medical records were kept up to date and included all the necessary information to provide staff with the details of the care and treatment that people needed. We inspected medication management and found that there were reliable processes in place to ensure safe storage and correct administration of medicines. An anonymous survey for a pain audit showed that 100% of patients felt that their pain levels had been managed well. We found that staff were supported appropriately in their different job roles. The support included mandatory training updates; individual supervision; appraisals, and staff meetings. The hospital had suitable processes in place to obtain people’s views, and to make appropriate changes in line with their comments. There were reliable monitoring and auditing procedures to ensure the hospital had a culture of continual improvement. We found that all of the records we viewed were appropriately signed and completed, were up to date, and were stored so as to protect people’s confidentiality.
15th January 2013 - During a routine inspection
![]() We talked with some of the in-patients and their relatives, and found that people spoke very positively about their experiences of care and treatment at the hospital. Comments included: “The care is second to none”; “The staff have a very nice approach and put you at your ease”; “I came back here because I had confidence in the surgeon after previous treatment”; and “The care is brilliant. I cannot fault the staff at all.” We viewed a selection of medical folders and found that these contained suitable data to enable staff to give the required treatment and care. People said that the food was “excellent”; and we saw that the menus provided a good variety of food so that patients had sufficient choice. We viewed most departments in the hospital, and some bedrooms; and we examined a selection of maintenance records. We found that there were good systems in place for the upkeep of the premises, and for ongoing refurbishment. We found that there were reliable processes in place for recruiting new staff. We viewed the complaints log, and saw that complaints were thoroughly investigated, and were responded to appropriately.
22nd March 2012 - During a themed inspection looking at Termination of Pregnancy Services
![]() We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.
2nd February 2012 - During a routine inspection
![]() The visit was carried out by two Inspectors over six hours. During the visit we talked with two in-patients, and five people in the out-patients department. We also talked with ten staff apart from the registered manager. People in the out-patients department said: “This is the second time I have been to this hospital to have treatment; it is always a very good experience.” “I am very happy with everything here, the care and treatment is fantastic. My wife had some treatment here several years ago, and now that I need some treatment I decided straightaway to come here.” “It is very good here, I have no concerns.” Another person described the care as “fantastic” and was very positive about her Consultant. This person said that she had experienced unacceptable waiting times for blood tests and that she did not accept the explanations she had been given about this. Another person said that it was their first visit, so they were unable to comment, except that they had “been given good information so far.” Two in-patients spoke very positively about their care, with comments including: “I have been given clear explanations all through from when I first visited out-patients to now. I have seen the physiotherapist before and since my operation. My room is cleaned every day. I have no complaints of any kind.” Another in-patient commented on the “seamless care” she had received since pre-admission. This person highlighted the benefits of the pre-admission booklet which had explained important things like visiting hours and what to expect on admission. She said that she had received excellent care in terms of deep vein thrombosis prevention and her pain management had been good. She said that the nursing staff were always available when needed.
1st January 1970 - During a routine inspection
![]() The Spire Alexandra Hospital is operated by Spire Healthcare Limited. The Spire Alexandra Hospital was previously owned by another independent healthcare company. However in 2007, the company sold its hospitals to a private equity company which trades under Spire Healthcare Limited and is now a PLC.
We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 19 to 21 December 2016, along with an unannounced visit to the hospital on 3 January 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The main service provided by this hospital was surgical. Where our findings on surgical services also apply to other services, for example, management and governance arrangements, we do not repeat the information but cross-refer to the surgery core service report.
We rated this hospital as requires improvement overall.
However:
We found the following issues that the service provider needs to improve:
Professor Sir Mike Richards
Chief Inspector of Hospitals
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