We undertook an announced inspection on the 9 February 2017. We gave the provider 48 hours’ notice of our intention to undertake an inspection. This was because the organisation provides domiciliary care service to people in their own homes and or the family home if needed to be sure that someone would be available at the office.

The provider registered this service with us to provide personal care and support for people in their own homes. At the time of the inspection there were eight people receiving care and support services.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us their family member felt safe when they were receiving support whilst living within their family homes. Staff knew how to keep people safe and what risks people may be subject to, whilst maintaining their independence. Staff had been trained and were able to recognise signs of abuse and how to report it in order to keep people safe.

Relatives felt there were sufficient staff available and told us staff arrived on time at their home to provide the support they needed. Checks were made on staff prior to them starting work to ensure their suitability for employment.

Staff received training and support to enable them to provide care and support to people. Staff felt supported by the registered manager and provider. People had their privacy and dignity maintained and staff were able to describe how they managed this. Staff understood the needed to gain consent to care and treatment before providing any care and assistance. Where people did not have the capacity to consent best interest procedures had been followed.

People received appropriate support to ensure they received their medicines as prescribed and received healthcare support and advice to ensure their well-being. People received assistance with the preparation of meals and drinks as required.

Relatives were satisfied with the support their family member received, in a way they wanted. People had support plans in place describing their needs and risks associated with their support.

Staff told us they enjoyed their work and felt supported by the registered manager. Relatives were confident any complaints made would be listened to and responded to.

Systems were in place to monitor the service provided for people as a means to improve the quality of support people received.

We undertook an announced inspection on the 9 February 2017. We gave the provider 48 hours’ notice of our intention to undertake an inspection. This was because the organisation provides domiciliary care service to people in their own homes and or the family home if needed to be sure that someone would be available at the office.

The provider registered this service with us to provide personal care and support for people in their own homes. At the time of the inspection there were eight people receiving care and support services.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives told us their family member felt safe when they were receiving support whilst living within their family homes. Staff knew how to keep people safe and what risks people may be subject to, whilst maintaining their independence. Staff had been trained and were able to recognise signs of abuse and how to report it in order to keep people safe.

Relatives felt there were sufficient staff available and told us staff arrived on time at their home to provide the support they needed. Checks were made on staff prior to them starting work to ensure their suitability for employment.

Staff received training and support to enable them to provide care and support to people. Staff felt supported by the registered manager and provider. People had their privacy and dignity maintained and staff were able to describe how they managed this. Staff understood the needed to gain consent to care and treatment before providing any care and assistance. Where people did not have the capacity to consent best interest procedures had been followed.

People received appropriate support to ensure they received their medicines as prescribed and received healthcare support and advice to ensure their well-being. People received assistance with the preparation of meals and drinks as required.

Relatives were satisfied with the support their family member received, in a way they wanted. People had support plans in place describing their needs and risks associated with their support.

Staff told us they enjoyed their work and felt supported by the registered manager. Relatives were confident any complaints made would be listened to and responded to.

Systems were in place to monitor the service provided for people as a means to improve the quality of support people received.