This service is rated as Good overall. We carried out an announced comprehensive inspection on 20 November 2018. It was the first scheduled comprehensive inspection of the service, which was registered by the Care Quality Commission on 29 November 2017.

The service provides a small number of patients in Camden, Islington and Haringey, who are otherwise excluded from general practice registration, with access to a GP. The service is not provided to patients under 18-years of age. It was established as a pilot scheme, intended to operate for 12 months from 1 December 2017. However, it has now been extended until 31 March 2019.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At the inspection we found:

• The provider had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The provider routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice