The people who used the service told us they were very happy with the service they received. One person described the staff as ‘excellent’ and another person said the service as ‘extremely good’. One person said, “I really can’t praise the staff enough.” Another person told us, “I was fully satisfied with everything.” People we spoke with said the staff were polite and friendly and they were given information about their treatments prior to consent being sought.

People’s case files identified the healthcare need to be treated and had detailed records regarding tests requested results and follow-on treatments. Records also showed that people’s individual needs such as neck support when lying down were taken into consideration before beginning treatment. If requested people could be accompanied in theatre by a relative or friend.

There were arrangements in place to deal with foreseeable emergencies. The registered manager told us that all patients were given a 24 hour contact number following their treatment in case any complications arose.

People we spoke with told us that the clinic was always clean. One person told us; "The clinic and reception area was very clean, I didn’t have any concerns about the cleanliness of the place.” The premises were clean, tidy and in an excellent state of repair throughout with appropriate floor and surface coverings.

The staff recruitment and selection processes appeared to be in line with good practice which meant the staff employed had relevant qualifications, knowledge, skills and experience to carry out their role.

The people who used the service told us that they were completely satisfied with the standard of cleanliness throughout the clinic and they knew who to contact if they wanted to make a complaint.

The people who used the service told us they had been given detailed information about their treatments prior to consent being sought. They said they were completely satisfied with the care and treatment they received and the staff providing their care seemed to be knowledgeable and well trained. None of the people we spoke with had any concerns to raise about their safety and welfare. Some of their comments included:

“I was given a leaflet about the procedure I was having and it told me everything I needed to know. I also had an opportunity to ask questions during my first consultation.”

"The staff were excellent, I couldn’t have asked for anything more. They were all very kind.”

“I would recommend Spamedica to anyone. The service was very well organised and I was very happy with everything.”