People who used the service were given appropriate information and support regarding their care or treatment. One person we spoke with had been using the practice for three years. They said that treatment was pain free and they confirmed they received reminder calls when their appointment was due. They told us the dentist always explained treatment to them and they gave consent for it to proceed. They said the staff were “all very nice”.

Another person had been using the practice for one year. They also found it very good found it easy to make an appointment and their treatment was pain free. They spoke about the polite receptionist and the flexibility of the practice.

A person who had been using the practice for over 15 years described it as “very good” and the treatment as “first class”.

One person told us they had an appointment within one week of their check up that had identified the need for a tooth cavity filling. They told us “the treatment was fine” and the dentist had put them at ease and “explained every step”. They said they would recommend the dental practice to others.

We looked at the records of treatment and found them to be comprehensive. There were good arrangements in place and staff knew their responsibility for reporting suspected abuse. People were treated in a clean and hygienic environment. Staff we spoke with told us they felt supported. There were systems in place for monitoring the quality of service.