We spoke with three patients and looked at patient feedback regarding the quality of the service. Patients told us they were satisfied with the dental care provided. One patient told us "it's excellent! (the treatment). It’s efficient and caring. They make you feel you’re important. They explain and answer any questions. They always ask my permission (regarding treatment) and you have to sign your treatment plan (to indicate consent). The dentist will go through it with you beforehand. I don’t know how to make a complaint but I would have no hesitation but to speak to the dentist.” Another patient said "I’m always satisfied with the treatment. It’s handy. They explain things very clearly. I’m always asked my permission before treatment.” The third patient described their care as 'very professional' and 'very good dentistry'

The dental care staff we spoke with told us they felt supported by the provider. The provider had a range of strategies to enable staff to provide safe, effective care. For example, a training programme, annual performance review and induction programme.

We found the provider had procedures to ensure other healthcare professionals who may have been involved in people's care were kept fully informed of the outcome of the treatment. We saw from people's records appropriate referrals were made to other healthcare professionals.