We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with dignity and respect. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients told us "They are very pleasant -- they talk you through everything" and another said "Always very informative and helpful ". Three of the patients we spoke with had been attending the practice for over 15 years.

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we saw comments like "You are all a great bunch that work here. Always feel relaxed when I am in the chair" and "Always very informative and helpful". We found that the practice invited feedback and responded when appropriate.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owner and the staff were observed to be well organised.