Southmead Surgery in Farnham Common, Slough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th February 2020
Southmead Surgery is managed by Southmead Surgery.
Contact Details:
Address:
Southmead Surgery Blackpond Lane Farnham Common Slough SL2 3ER United Kingdom
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Southmead Surgery on 14 July 2016. The practice was rated inadequate and the practice was placed in special measures for a period of six months. Specifically, the practice was rated inadequate for the provision of safe and well-led services. The practice was rated requires improvement for responsive services and good for effective and caring services. We asked the practice to tell us what action they would take to address the breach of regulation found at inspection. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for Southmead Surgery on our website at www.cqc.org.uk.
This inspection, on 13 March 2017, was a comprehensive inspection undertaken to check the actions taken had addressed the breach of regulation and to apply an updated rating for the practice.
Our key findings across all the areas we inspected were as follows:
We found evidence that improvements had been made. The practice had implemented new systems and processes to evidence these improvements. Our improved rating of good reflects the positive development of leadership and management systems to deliver significant progress in improving services across the board for all patient groups.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
Southmead Surgery has made significant improvements following the last inspection. The practice should continue to sustain these and ensure further continuous improvements are identified through their governance processes.
The areas where the provider should make improvement are:
Review the monitoring system of blank prescription stationary to ensure that prescription use is monitored more effectively.
I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service.
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Southmead Surgery on 14 July 2016. The practice was rated inadequate and the practice was placed in special measures for a period of six months. Specifically, the practice was rated inadequate for the provision of safe and well-led services. The practice was rated requires improvement for responsive services and good for effective and caring services. We asked the practice to tell us what action they would take to address the breach of regulation found at inspection. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for Southmead Surgery on our website at www.cqc.org.uk.
This inspection, on 13 March 2017, was a comprehensive inspection undertaken to check the actions taken had addressed the breach of regulation and to apply an updated rating for the practice.
Our key findings across all the areas we inspected were as follows:
We found evidence that improvements had been made. The practice had implemented new systems and processes to evidence these improvements. Our improved rating of good reflects the positive development of leadership and management systems to deliver significant progress in improving services across the board for all patient groups.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
Southmead Surgery has made significant improvements following the last inspection. The practice should continue to sustain these and ensure further continuous improvements are identified through their governance processes.
The areas where the provider should make improvement are:
Review the monitoring system of blank prescription stationary to ensure that prescription use is monitored more effectively.
I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service.
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