This practice is rated as Good overall.

This is the first inspection of the practice following Nottingham City General Practice Alliance (NCGPA) becoming the provider of this service on 1 April 2018.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Southglade Medical Centre on 22 November 2018.

The inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• Effective systems were in place to promote adult and child safeguarding.
• Safety checks of equipment and the premises were taking place.
• The premises were clean and infection control guidance was being followed.
• Medicines were safely managed.
• The practice team reviewed significant events to learn and share best practice.
• The practice ensured that care and treatment was delivered according to evidence-based guidelines.
• The practice had systems in place to maintain and improve performance in the Quality and Outcomes Framework (QOF), cancer screening rates and childhood immunisation rates.
• Patients provided positive feedback about the care they had received in external and internal surveys and patient comment cards.
• Feedback regarding access to appointments was positive.
• Complaints were managed appropriately.
• We found an open and supportive culture within the practice.
• The practice had a clear vision and values in place and staff were observed to act in line with them.
• Strong governance arrangements were in place.

There were two areas where the provider should make improvements:

• The practice should continue with work already in progress to identify patients who are caring for others so that their needs can be assessed.
• The practice should continue to work to encourage patients to set up a patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information