South Street Surgery in Bishops Stortford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th October 2016
South Street Surgery is managed by South Street Surgery.
Contact Details:
Address:
South Street Surgery 83 South Street Bishops Stortford CM23 3AP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at South Street Surgery on 7 September 2016. This was to check that improvements had been made following the breaches of legal requirements we identified from our comprehensive inspection carried out on 21 May 2015. During our inspection we found that the practice had made improvements since our previous inspection and was now meeting regulations that had previously been breached. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Some patients said it was difficult to book appointments in advance. However, they were positive about access to same day and urgent appointments at the practice.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
The provider complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Continue to review systems and processes for the effective management of patients receiving medicines which require monitoring.
Continue to monitor and take steps to make improvements to the National GP Patient Survey results; including access to the practice by telephone.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at South Street Surgery on 7 September 2016. This was to check that improvements had been made following the breaches of legal requirements we identified from our comprehensive inspection carried out on 21 May 2015. During our inspection we found that the practice had made improvements since our previous inspection and was now meeting regulations that had previously been breached. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Some patients said it was difficult to book appointments in advance. However, they were positive about access to same day and urgent appointments at the practice.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
The provider complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
Continue to review systems and processes for the effective management of patients receiving medicines which require monitoring.
Continue to monitor and take steps to make improvements to the National GP Patient Survey results; including access to the practice by telephone.
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