We spoke with four people who had received an MRI scan on the day of our inspection. We also spoke with the office manager, office administrator and one of the radiographers. We checked MRI scan records and other documents relevant to the management of the service.

People told us they were very happy with the service provided. One person said “They are absolutely brilliant. I rate them 10 out of 10”. Another patient said “I’ve been treated wonderfully. They gave me all the information I needed over the phone and were very quick at seeing me”. People said staff reassured them throughout their MRI scan appointment.

We found the design, layout and security of the building was appropriate for its purpose. The premises were accessible and all areas inspected were clean and uncluttered. There were suitable toilet and changing facilities for patient use. There were policies and procedures in place for contingencies such as fire, accidents and utility failures.

There were records showing regular servicing, maintenance and repair of essential plant and equipment. This meant people were protected from unsafe or unsuitable equipment.

People were complimentary about the staff. One person said “They are very personable and explained everything clearly and simply. They made me feel at ease”. We observed staff were courteous, competent and professional.

We saw records were accurate and fit for purpose. Records were stored and disposed of securely.

We saw at the reception desk there were information leaflets about a Magnetic Resonance Imaging (MRI) scan for people or relatives to read while they were waiting. We observed there was a language poster displayed on the wall for people whose first language was not English.

We spoke with three people who had received an MRI scan on the day of our inspection. They all told us the staff had treated them with dignity and respect and they were very kind and helpful to them. They also told us staff had provided them with all the relevant information to help them understand what was happening throughout the procedure.

The people we spoke with told us they were put at ease and reassured by the staff who communicated with them throughout the scan. We observed this in practice. One person told us the staff were "very friendly, concerned and made sure I was happy throughout the process."

People were very complimentary about the staff. Their comments included "The staff are really friendly", "they were very helpful in making an appointment to suit me", "They are excellent" and "I have nothing to complain about."