Somerset Family Health Practice in Southall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 14th December 2016
Somerset Family Health Practice is managed by Healthcare 360 Limited who are also responsible for 1 other location
Contact Details:
Address:
Somerset Family Health Practice 76 Somerset Road Southall UB1 2TU United Kingdom
Telephone:
02085788255
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-12-14
Last Published
2016-12-14
Local Authority:
Ealing
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Somerset Family Health Practice on 5 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they could get an appointment when they needed one with urgent appointments available the same day. However patients told us getting through by telephone was difficult and the practice had identified this as requiring further action. The practice scored below average on the national GP patient survey for access.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on.
The areas where the provider should make improvement are:
The practice should ensure that all staff members are clear about the duty of candour and their responsibilities. The practice should have a written policy and procedure for reference.
The practice should carry out an annual audit of infection control in the practice to ensure that it is meeting current infection control guidelines.
The practice should investigate areas where its performance was unusual, for example in some of its exception reporting.
The practice should aim to increase the uptake for cancer screening programmes among eligible patients.
The practice should continue to work to improve patient experience of booking an appointment and the ease of getting through to the practice by telephone.
The principal GP should ensure that all staff have a structured annual appraisal and are given sufficient support to complete agreed personal development goals.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
