This inspection took place on 3 August 2017 and was announced. This was the first comprehensive inspection of the service since it registered with the Care Quality Commission in November 2016. At the time of our visit the service supported six people.

The provider was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe because they knew the care workers who supported them, care workers arrived on time and stayed the length of time expected. Recruitment procedures minimised the chances of recruiting unsafe staff.

Care workers had suitable skills, knowledge and experience to meet people's needs. They knew how to support and keep people safe from harm. Care workers received appropriate training and support to help them provide effective care to people.

People told us care workers were very caring. They felt care workers respected them as individuals and treated them with dignity. People felt care workers were responsive to their changing needs, and where necessary involved other healthcare professionals.

The provider was dedicated to providing quality care to people. Care workers and people who used the service found the provider open, approachable, and responsive.

At the time of our visit some of the policies and procedures did not accurately reflect the service provided, and records were not accessible to the regulator or to the provider. The provider contacted us after our visit to say they had made the identified improvements.