During our visit on 8 October we met with the practice manager and the orthodontist therapist. We also spoke with the provider who is the orthodontist for the practice, two dental nurses, the assistant in the decontamination room, and the receptionist (who is also a dental nurse).

We spoke with six people who had attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, “I am extremely happy with the treatment and the practice.”

People we spoke with told us that everything was always explained to them. One person whose son was having treatment said, “After every visit we both come out understanding what treatment has been carried out and what the next stage is going to be.”

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us that they had never had cause to complain about the service they had received. People told us they were satisfied with the service and would recommend the practice to family and friends.