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Care Services

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Social Care Solutions Ltd (Peterborough & Cambridge), High Street, Glinton, Peterborough.

Social Care Solutions Ltd (Peterborough & Cambridge) in High Street, Glinton, Peterborough is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities and personal care. The last inspection date here was 16th April 2020

Social Care Solutions Ltd (Peterborough & Cambridge) is managed by Social Care Solutions Limited who are also responsible for 2 other locations

Contact Details:

    Address:
      Social Care Solutions Ltd (Peterborough & Cambridge)
      Garrick House
      High Street
      Glinton
      Peterborough
      PE6 7JP
      United Kingdom
    Telephone:
      01733254800
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Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-04-16
    Last Published 2017-10-17

Local Authority:

    Peterborough

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

21st September 2017 - During a routine inspection pdf icon

Social Care Solutions Ltd (Peterborough & Cambridge) is registered to provide personal care to people living in their own homes and in supported living premises. The service offers a range of services including 24-hour support and care to people who have a learning disability. There were 19 people who were receiving personal care from the service when we visited.

The inspection took place on 21 and 22 September 2017 and we gave the provider 48-hours’ notice before we visited.

This was the first inspection since the service was registered on 6 October 2016. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept as safe as possible because staff were knowledgeable about reporting any suspicions or incidents of harm. There were a sufficient number of staff employed and recruitment procedures ensured that only suitable staff were employed. Staff were supported and trained to do their job.

Risk assessments were in place and actions were taken to reduce these risks. Arrangements were in place to ensure that people were supported and protected with the safe management of their medicines.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) )and report on what we find. Staff received training and were able to demonstrate a good understanding of MCA.

People were supported to access a range of health care professionals and they were provided with opportunities to increase their levels of independence by being able to access a range of activities. Health risk assessments were in place to ensure that people were supported to maintain their health. The team managers and support staff were in contact with a range of health care professionals to ensure that people’s care and support was well coordinated.

People had adequate amounts of food and drink to meet their individual preferences and dietary needs.

People’s privacy and dignity were respected and their care and support was provided in a kind, caring and a reassuring way.

People’s hobbies and interests had been identified and they were supported to take part in a range of activities that were meaningful to them.

A complaints procedure was in place and complaints had been responded to, to the satisfaction of the complainants. People could raise concerns with the staff at any time and a pictorial version of the complaints procedure was available to assist people’s understanding.

The provider had quality assurance processes and procedures in place to monitor and develop the quality and safety of people’s support and care. People and their relatives were able to make suggestions in relation to the support and care provided and staff acted on what they were told. There were strong links with the community.

 

 

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