About the service: Social Care Academy is a domiciliary care agency. It provides personal care to people living in their own homes in Evesham and the surrounding areas. At the time of the inspection three people were receiving personal care and support. The agency also provides other services including companionship, cleaning and support with shopping.

People’s experience of using this service:

¿ People were very happy with the care and support they received from the service. They, and relatives, felt involved in how their care was planned and delivered, and described positive relationships with staff who undertook their care calls.

¿ People received their care calls at the agreed times and were informed if staff were delayed. People had consistency of staff and knew which staff member was expected.

¿ The provider’s vision, policies and procedures promoted people being in control of their care and support, which people told us they were.

¿ People had care plans which were regularly updated and reflected people’s needs and preferences. Risks had been assessed and management plans informed staff how to reduce risks of injury or harm.

¿ Staff were supported through an induction, training and meetings.

¿ The service met the characteristics of ‘Good’ in all the key questions. Therefore, our overall rating for the service is ‘Good’. More information is in the full report.

Rating at the last inspection: This was the first inspection of this service since its registration with us in September 2017.

Why we inspected: This was a scheduled inspection and was planned.

Follow up: We will continue to monitor the service and plan to inspect it in line with our re-inspection programme. If we receive any information of concern we may bring our inspection forward.