All the patients we spoke with told us that they were satisfied with the level and quality of services provided by the dentist and staff. They told us the dentist listened to them and talked through treatment options and costs. One person told us “kids like the dentist and we continued we come every six months for check-up”. Another person said that the “dentist is very good and friendly”.

We found that people understood the care and treatment choices available to them. People’s health care needs were assessed and treatment was delivered in line with their individual treatment plan. People were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The provider had completed appropriate recruitment checks for majority of staff. The provider had an effective system in place to regularly assess and monitor the quality of service that patients received.