Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. Patients spoke very highly of the dentists and were positive about the quality of care and treatment received. Comments made by patients ranged from, “beautiful, I can’t fault it in any way,” to “I think it’s top quality.”

We contacted a number of patients and managed to speak with four who told us that care and treatment was explained to them in a way they understood. They told us they felt involved in their care and that they were given appropriate information by the dentist, which enabled them to make choices about their treatment. One patient commented, “I’m very pleased with the way they work. I’m very happy with the treatment.” Another patient told us, “treatment and breakdown of costs are explained.”

There were systems in place for infection control and dealing with foreseeable emergencies. Regular audits of the decontamination and infection control processes were conducted in line with the Department of Health, Health Technical Memorandum (HTM01-05) requirements and reported quarterly to the Primary Care Trust (PCT).