Patients who use the service were very positive about the service they had received. One patient said staff treated them discreetly and another told us if they weren’t happy with it they "wouldn’t stay” with the practice. Patients told us they were well informed about their treatment and had opportunities to discuss options. We found patients were involved in decisions about their treatment and this was documented as were their medical histories, concerns and treatment plans. The most recent patient survey showed they thought the practice was “excellent” or “good”.

Patients received a service in a clean and hygienic environment. Systems were in place to review infection prevention and control practices and take action to make improvements when identified. The provider had systems in place to recruit suitable staff and to regularly assess the quality of the service that patients received.