People who used the service were given appropriate information regarding their care or treatment to help them make an informed choice. One person told us, "The dentist explains the treatment choices available to me and the cost. I then make a choice.”

People we spoke with during our visit made positive comments about their care and treatment. One person said, “I came here for many years, I left to see if I could find anything better but I couldn’t, so I came back.” Another person said, “I couldn’t rate them higher.”

People were cared for in a clean, hygienic environment. All areas of the premises, including the reception area and the dental treatment rooms, were clean and well maintained.

We saw evidence that the dentist and the dental nurses were registered with the General Dental Council. This showed that they had completed the required amount of hours of training. People spoke positively about the staff and described them as, “Competent, friendly and approachable.”

People who used the service were asked for their views about their treatment and they were acted upon.