The dental treatment records seen showed us people had been involved in discussions regarding their orthodontic treatments and had given consent prior to any treatments carried out. This and the other evidence seen meant that people’s privacy, dignity and independence were respected.

The dental records seen contained clear information in respect of each person's orthodontic care and treatment. This showed us care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff spoken with told us they were confident that they would recognise and know what action to take if they observed any potential abuse. This demonstrated to us that people were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The practice was clean and all re-usable equipment used by this practice was decontaminated in line with national guidance. This showed us people were protected from the risk of infection because appropriate guidance had been followed and people were cared for in a clean and hygienic environment.

Those individual treatment records seen demonstrated orthodontic treatments were reviewed and discussed with the person who used the service. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.