One person we spoke with said “I wouldn't go anywhere else” another said "I always feel comfortable here". People who use the service understood the care and treatment choices available to them. Information about the practice was available on it's website including the cost of treatments. Practice leaflets were available in various languages.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People's had their medical history taken. One person told us care is "always brilliant". The provider had worked continuously to maintain and improve high standards of care by creating an environment where clinical excellence could do well. They encouraged staff to develop themselves and share learning.

People were cared for in a clean, hygienic environment. People said "it is always clean". Staff told us how used equipment was decontaminated and how the clinical areas were cleaned. Staff were involved in audits and had changes made as a result of audits. People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The findings from patient surveys were used to improve the quality of the service.