Smile Impressions Lee, Lee, London.Smile Impressions Lee in Lee, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 17th February 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
27th January 2017 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 27 January 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Smile Impressions Lee is located in the London Borough of Lewisham. The premises are situated in a converted residential building. There are three treatment rooms, a decontamination room, a waiting room, a patient consultation room, two offices and patient toilets on the ground and first floors of the building.
The practice provides NHS and private services to adults and children. The practice offers a range of dental services including routine examinations and treatment, veneers and crowns and bridges.
The staff structure of the practice consists of a principal dentist, four associate dentists, a dental therapist, four dental nurses, two trainee dental nurses, two practice managers and a receptionist.
The practice opening hours are on Mondays from 8.30am to 7.00pm, Thursdays from 8.30am to 5.00pm and Wednesdays from 8.30am to 6.00pm. The practice is also open in the mornings on alternate Saturdays.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.
Forty-six people provided feedback about the service. Patients were positive about the care they received from the practice. They were complimentary about the friendly and caring attitude of the dental staff.
Our key findings were:
5th November 2013 - During a routine inspection
![]() We spoke to three patients using the service and they told us that they were satisfied with the treatment they had received and way it was provided. Patients said "Really, really happy, lucky to be here" and "Customer service fantastic". The procedure for consultation and treatment was fully explained including the cost of treatment. Patients were also told about any risks that might arise from treatments chosen. They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy. One patient told us "Gorgeous, I'm one of those people that are hard to impress, but I'm very impressed". Patients said they were aware of the complaints procedure. They did not comment on the practice infection control systems or staffing numbers. They did say that they thought the practice was kept clean, tidy, felt safe using the service and the dentists and team were excellent. We saw that patients received enough information to make informed decisions about their treatment in a number of ways including verbal, written and visual. There was a robust complaints process that was followed and infection prevention procedures were in place with patients receiving treatment in a clean environment. There were enough qualified and competent staff to meet patients' needs.
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