We spoke with seven patients and five members of staff. Patients told us, “I have been to quite a few dentists but this one is the best" and "I can't say a word wrong about this practice."

We found evidence that dentists checked patients understood their planned treatment before proceeding. Patients told us, "you definitely have a choice and costs, risks and benefits are clear” and “I never go away without answers to my questions.”

We found that patients' medical history was regularly updated and dentists carried out a range of examinations to assess people's needs before planning treatment. People told us the dentist “helps me feel relaxed” and "calms me down."

Patients told us the practice “always looks very clean.” We found that the practice had systems in place to reduce the risk and spread of infection, in line with relevant guidance.

We found that staff were appropriately supported through appraisals, training and development, practice meetings and ad hoc discussions about their work.

Some patients told us they were asked for their views via questionnaires and we found evidence that these were regularly collated and discussed in practice meetings. There was information displayed for patients about how to make comments and complaints.