Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with a dentist about how they obtained the consent of people who used the service. We were told about the process of describing treatment options that were available to people and how to present this in a way the person understood.

We spoke with three people who had received treatment at the time of our visit. We asked them about the care and treatment they had received. Comments included: - “they always take their time, there’s no rush”, “their manner is excellent” and “I love it, I travel further to come here”.

There were effective systems in place to reduce the risk and spread of infection. We reviewed the infection prevention and decontamination policies and found them to be up to date and comprehensive with responsibilities clearly defined.

We found there were effective recruitment and selection processes in place and the provider had an effective quality assurance system to monitor the quality of service provided.