Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with a dentist about how they obtained the consent of people who used the service. We were told about the process of describing treatment options that were available to people and how to present this in a way the person understood.

We spoke with two people who had received treatment at the time of our visit. We asked them about the care and treatment they had received. Comments included: - "I know just what’s happening” and “they’re all very pleasant, I don’t feel fearful at all”.

There were effective systems in place to reduce the risk and spread of infection. We reviewed the infection prevention and decontamination policies and found them to be up to date and comprehensive with responsibilities clearly defined.

We found there were effective recruitment and selection processes in place and staff had access to regular training.

The provider had an effective quality assurance system to monitor the quality of service provided.

We spoke with three people using the service. They told us they were generally satisfied with the service. They thought the premises was clean and dental staff took action to reduce the risk of infection.

One person commented: "Give good advice. Does things very perfectly." They told us that the dentist was gentle. They travelled across Leicester to use this service, even though there were services closer to their home. Another person told us they had been unhappy with the attitude of a dentist. They felt their concern had been dealt with appropriately and they had since been given appointments with a different dentist.