This practice is located on the ground floor and was accessible to people who have restricted mobility. The premises consisted of a reception area, waiting room and three treatment rooms. The toilet was not wheelchair accessible.

The dental team consisted of five dentists, four dental nurses and one receptionist. All qualified dental practitioners were registered with the General Dental Council.

We found that dental records contained relevant information about people’s health history, planned treatment and follow up appointments.

The cleaning and decontamination process for dental instruments was satisfactory to reduce the risk of cross infection. We also found that the hygiene and cleanliness of the practice was satisfactory. One person who used the service told us, “I have no concerns about the cleanliness it is always clean and tidy.”

The staff recruitment practices ensured that all staff were suitable to work at the surgery. One person who used the service said, “All the staff are very friendly.”

The practice had an effective quality assurance monitoring system in place to ensure people were not at risk of inappropriate care or treatment.