During our visit we spoke with seven people who were attending their appointments with the dentist. They all gave positive feedback about the service they had received. People were enabled to make, or participate in making, decisions about their treatment, and were given a clear explanation about the options available to them.

People were protected against unsafe or inappropriate care, and there were systems in place to ensure that care met people's individual needs.

People were protected against identifiable risks of acquiring health care associated infection. The prevention and control of infection and decontamination of dental instruments were in accordance with the guidelines issued by the Department of Health.

There were effective recruitment procedures in place to ensure that people were suitably employed for their roles. Staff felt supported, undertook ongoing training and development, and were kept informed of changes affecting the service. One person told us: "The staff are ultimate professionals."

The quality of the service was regularly assessed and reviewed through patient feedback, staff feedback, and a rolling programme of audits. Feedback was welcomed by the provider and was acted upon. This meant that provider was enabled to come to an informed view about the standard of care and treatment provided to people who used the service.