Skyways Medical Centre in Hounslow is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 6th February 2017
Skyways Medical Centre is managed by Skyways Medical Centre.
Contact Details:
Address:
Skyways Medical Centre 2 Shelley Crescent Hounslow TW5 9BJ United Kingdom
Telephone:
02085695688
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-02-06
Last Published
2017-02-06
Local Authority:
Hounslow
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Skyways Medical Centre on 27 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Most risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with urgent appointments available the same day and routine appointments usually available within one week.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
The practice should ensure that any follow-up or 'fail-safe' procedures for example in relation to urgent referrals are effectively designed, implemented and reviewed.
The practice should risk assess its prescription security measures to ensure that its systems are sufficient to protect against the loss or misuse of prescription materials.
The practice should improve the uptake of recommended child immunisations to meet the national 90% targets.
The practice should ensure it includes the date of creation or review on all key documents and policies to reduce the risk of confusion.
The practice should consider introducing some form of internal 'appraisal' process for the GP partners to ensure that their personal and practice-related development needs are identified.
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