People who used the service commented they had received good treatment and were positive about the environment and staff attitude received. One person who used the service said the “… staff at the Newcastle branch were exceptional” and the “… staff are an asset to both the brand and the company.”

We observed people waiting for their appointments and saw they were reassured beforehand by staff, appropriate surroundings, music and a comfortable environment.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We saw that staff received training and support to deliver care and treatment safely to clients.

There were systems in place to identify, assess and manage risks to the health, safety and welfare of people used the service and others.

We saw there were information leaflets at the reception area and throughout the building that encouraged people who used the service to make complaints, suggestions or concerns known.

We spoke with three patients who used the service on the day of our visit. They were all positive about the way they had been treated. For example, one patient described the service as "absolutely brilliant". Another said;" It's excellent, that's why I have come back a third time." Patients said that staff had treated them with respect and provided support and reassurance throughout the process. One person said;" I have attended the clinic for years and have a good understanding with the girls, they know what I like, and understand me, and what I need." Patients also described the clinic environment as "spotless" and "very clean".

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Staff received some training and support to deliver care and treatment safely to patients.

There were systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.