We spoke with three people who used the service and they told us they were asked for written consent prior to receiving treatment. They also told us they were given choices and the treatment options were explained to them by staff. One person we spoke with told us, "They explained everything to me, possible side effects and after care." We found that people were involved in decisions about their care and appropriate consent was obtained.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People said they were happy with the service and the care and treatment provided. One person said, "The staff are friendly and polite."

People were cared for in a clean, hygienic environment. One person told us, “The clinic is always clean.”

The service was delivered in an environment that was accessible and well maintained

We found there was a recruitment procedure in place and appropriate checks were carried out on staff before they started work.

We spent time observing staff. We found they were very respectful in their approach; all were very polite and friendly with patients. The general atmosphere was very welcoming and relaxed. We spoke with some patients in the waiting area. One person said “They absolutely treat me with respect”, another said “They only discuss my treatment in the treatment room.”

We spoke with three patients who all told us they were happy with the care and treatment received. Comments included “It’s been good so far”, “I always like to see the same person, they’re good like that” and “The service is great.”

We observed that the seven lasers were maintained in good working order. We reviewed the service records for all lasers and saw that they had been regularly maintained by the company’s engineers

We spoke with three members of staff. They all told us they felt supported. They said they had regular staff meetings but also felt able to approach the clinic manager if they had any other concerns or training needs.

People said that they knew they could speak to a member of staff if they had a complaint. One person said "I would just phone in if I wanted to complain.”