We were not able to speak to people using the service because no one was available when we visited. However, the provider had obtained feedback from people who had used the service. This showed that most people were satisfied with their consultation and treatment at the clinic.

We found completed treatment plans for each person who had signed their treatment plan to confirm the details were correct and show that they had consented to treatment. The clinic lead nurse spoke with us and said that it was part of their role to review and verify that treatment plans were properly completed and that the suggested course of cosmetic treatment was appropriate.

The clinic was clean and well maintained. There were systems in place to reduce the risk of infection.

The treatment rooms are accessed via a flight of stairs. The clinic lead nurse told us that when clients make contact with the clinic this is explained to them.

We found that each member of staff was suitably qualified to carry out their role.

We were not able to speak to people using the service because there were none present when we visited. However, the provider had obtained feedback from people who had used the service. This showed that most people were very satisfied with their consultation and treatment at the clinic. Staff providing laser treatment had undertaken training that enabled them to provide this treatment safely. The provider had effective systems in place to regularly assess and monitor the quality of service that people received.