We were able to speak with one person who was using the service on the day of our inspection. They told us that staff always treated them with dignity and respect and their choices were always respected. The person who spoke with us said, "I have been coming here for the past eight months and I am very happy with everything." Satisfaction surveys carried out by the provider confirmed that most of the people who used the service were satisfied with the quality of their consultation and treatment.

Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Staff were aware of risks involved in the treatments being offered and these were clearly explained to each person using the service.

Staff were supported to deliver care and treatment safely and to an appropriate standard and they received opportunities to develop their knowledge and experience.

The provider had systems in place for assessing and monitoring the quality of service provision to improve services further.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

We haven’t been able to speak to people using the service because there were no doctors seeing patients on the day of our visit. We gathered evidence of people’s experiences of the service by reviewing satisfaction survey results, checking people's treatment records and the complaints log. We found that people who used the service were satisfied with the way consent issues were explained to them by doctors.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were enough qualified, skilled and experienced staff to meet people’s needs.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

We did not have an opportunity to talk to people that use the service when we visited, as the regulated activities that the clinic was registered for we not being provided on the day of our visit. We checked a number of satisfaction surveys completed by patients, which demonstrated a high level of satisfaction with the services and quality of care offered by the clinic.