It was not possible to gain the direct views of people who use the service. Feedback as part of the clinic's quality assurance process for February 2012 indicated that 100% of people were satisfied with their consultations and 91% were satisfied with their treatment.

We observed people being treated professionally and discreetly. One person had told staff they were very happy with the service they received.

We spoke with three people who had used the service and five members of staff. People told us they were very happy with the service provided. They said they were given lots of information about their treatment. One person told us, “they were very diligent about the information and advice they gave to me”.

We found that after an initial consultation people were given time to consider whether they wished to have treatment. They were required to provide personal information about the status of their health and medical history. Robust records were kept of treatments provided.

When necessary staff liaised with other health professionals such as the person’s GP to ensure the necessary referrals or follow up treatment was provided. Systems were in place to send skin specimens for laboratory analysis and to report the results to people or their GP.

The environment was suitably designed and maintained. A person told us, “they project a clean image and I have found clinical areas to be safe, secure and clean”. Equipment was well maintained and staff were trained to ensure it was safely operated.

There were sufficient staff with the appropriate qualifications and knowledge employed to provide treatments safely. One person told us, “the clinicians are very competent and confident in their work”.