During our inspection we spoke on the telephone with five people who used the service. We also spoke with the registered manager and four members of staff.

People were complimentary about the care and treatment that they received. One person told us; "I am happy with the service”. Another person said; “Brilliant, excellent service”.

The care records that we reviewed indicated that steps had been taken to ensure people understood and had consented to the treatment they received.

We saw that all areas of the clinic were clean and hygienic and appropriate infection control measures were in place.

We found that the provider made the necessary checks to ensure that staff were safe and fit to do the work they were expected to do.

The provider had systems in place to effectively manage complaints.

We spoke with six of the people who were using the service on the day of our inspection. Everyone told us that they were satisfied with the service that they received at the clinic. A person that was using the service told us “I am one hundred percent satisfied with the service.”

People told us that they understood the care and treatment choices available to them. They told us that they had been fully involved in the decision to use the service and that they had been given enough information about different treatments available to them. People using the service told us “I knew about all of the costs before I started the treatment,” and “all the risks, benefits and limitations of the treatment were explained to me.”

People told us that they were happy with the care and treatment they had received. They told us that they were confident that staff had a good knowledge of the treatments they provided and that staff supported them well during their appointments.