This unannounced inspection took place on 12 July 2017. This domiciliary care service is

registered to provide personal care support to people living in their own homes. At the time of the inspection the service supported nine people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had values and a clear vision that was person centred and focussed on enabling people to live at home. All staff demonstrated a commitment to providing a service for people that met their individual needs.

People using the service had positive relationships with staff. People were actively involved in decisions about their care and support needs. Staff provided people with information to enable them to make an informed decision and encouraged people to make their own choices.

People received safe care and support. Staff understood their role in safeguarding people and they knew how to report concerns. There were enough staff with the right skills and attitudes to meet people's needs.

Staff had a full understanding of people's support needs and had the skills and knowledge to meet them. Staff received updates to their training and had access to regular supervision and appraisal. Staff were clear about their roles and responsibilities in caring for people and received regular support from the registered manager.

Care records contained risk assessments and risk management plans to protect people from identified risks; the plans provided clear instructions for staff on how to minimise any risks. Staff were vigilant regarding people's changing health needs and sought guidance from relevant healthcare professionals.

Staff gained people's consent before providing personal care and understood their role in adhering to the Mental Capacity Act, 2005 (MCA).

Staff and people using the service were confident that if they had any concerns they would be listened to and addressed. There was a complaints policy and procedure in place to deal with complaints.

The registered manager monitored the quality and safety of the service and staff regularly monitored the support people received. People who used the service and staff were encouraged to provide feedback about the service and it was used to drive continuous improvement.