About the service: Simple Care 4U is a domiciliary care agency registered to provide personal care to people who live in their own homes. At the time of the inspection the service was providing personal care to 8 people.

People’s experience of using this service:

People and their relatives were happy with the care and support they received.

Staff were described as caring and people felt they were treated with dignity, privacy and respect.

The service provided a good level of person-centred care. People and their families were fully involved in all aspects of care planning and delivery.

Care plans and risk assessments were comprehensive and relevant to the person.

There was a good work place culture and staff were happy in their role and complimentary around the support of the registered manager.

Staff received a comprehensive programme of training and supervision to ensure they were knowledgeable and confident when delivering care.

The registered manager was experienced and knowledgeable around people’s healthcare, wellbeing and had established relationships with other healthcare professionals.

The registered manager was proactive regarding gathering feedback from people and their relatives around the quality of the service. They were keen to grow the service and passionate about high quality care.

Rating at last inspection: This was the service’s first inspection since they registered with the Care Quality Commission.

Why we inspected: This was a planned inspection in line with our inspection schedule methodology for newly registered services.

Follow up: We will continue to monitor intelligence we receive about the service until we return as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk