We visited Sidney Urdang dental surgery in Sunbury on Thames to look at the care and treatment provided to people who used the service. During our inspection we spoke with three people who used the service, the dentist and the dental nurse. We observed two treatment sessions and looked at two patient files.

People we spoke with were very happy with the service. One person told us “I came here in 2006 following a recommendation and this is the best dentist ever.” Another person told us “You are always made welcome and they make you feel comfortable.”

People that we spoke with told us they felt respected by the dental surgery staff. We were told they were involved in decisions related to their treatment.

People told us they were able to get treatment when they needed it, for example in the case of emergencies. We saw that medical histories were reviewed with each person before they received treatment.

We saw that the practice was clean and well maintained. People we spoke with were satisfied with the standard of cleanliness.

We saw that records of qualifications, criminal record checks and professional registrations were up to date.

The dental surgery had not received a complaint but they told us they would be recorded and action taken to resolve them. Records of patient feedback showed that people were happy with the service.