Shires Health Care in Shirebrook, Mansfield is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th June 2016
Shires Health Care is managed by Shires Health Care.
Contact Details:
Address:
Shires Health Care 18 Main Street Shirebrook Mansfield NG20 8DG United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection on 6 April 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Learning was applied from events to enhance the delivery of safe care to patients.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
The practice used clinical audits to review patient care and took action to improve services as a result.
The practice worked effectively with the wider multi-disciplinary team to plan and deliver high quality and responsive care to keep vulnerable patients safe.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand and learning from complaints was shared across the practice.
There was a clear leadership structure and staff told us that they felt supported by management. The leadership and governance arrangements were robust and focused upon continuous improvement.
There was a clear leadership structure and staff felt supported by management. The practice analysed and responded to feedback received from patients. Comments were used to adapt services where possible to best meet patients’ needs.
The practice had an active Patient Participation Group (PPG) and worked with them to review and improve services for patients.
We saw one area of outstanding practice:
The practice had championed the role of care coordinator and the team were proactive in building relationships with community teams. They worked closely with community teams to support patients in their homes and had developed specialist programs for dementia patients to improve quality of life and support carers.
The areas where the provider should make improvement are:
Review access to appointments to enable patient access to appointments in a timely manner with improved continuity of care.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
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